Retune Policy

Retune policy:

 We generally offer free retunes for a period of 6 weeks once you have received your base tune

 If your vehicle's setup changes (e.g. modified intake system, etc.) there may be a retuning fee assessed depending on what has changed.

 If there is a minor drivability symptom due to said changes (e.g. CEL or other issue), there may be a minor tune adjustment fee assessed.

 If there is a major upgrade (swapping fuel injectors, adding boost, etc.) there will be a major retuning fee.

 It is at Mace Engineering’s sole discretion in determining if any, or what type of tune upgrade fee might be assessed.

 Refund policy:
 Being that a customized product is being purchased for your vehicle, we have a standard policy of "All tune sales are final" after the tune file is downloaded from the customer center or otherwise received by the dealer or customer.

 For modified vehicles, customers should understand, and in the case of tuning a highly modified vehicle, anticipate that there may need to be  some follow-up tuning required (except for tune packages that do not include any follow-up data logging and tuning).

 We will consider offering refunds under extraordinary circumstances, on a case by case basis. However, customers that feel the tuning process  is "taking too long" or otherwise feel inconvenienced by it will not be granted a refund on this sole basis.

Service policy:
 We reserve the right to refuse service to anybody, for any reason and in our sole discretion may determine whether or not to accept a tuning order.

Please note: a bond of $220 is required if loaning the programmer, which is refunded in full once it’s returned back in working order. The cable must be returned within 30 days of receiving your base tune or the cable loan amount will be forfeited.

We cannot tune 5 speed transmissions, only 4 speed and 6 speed automatics. Please be aware before purchasing the tune as refunds are not available.