Terms & Conditions

Conditions of Use:

Thank you for visiting Mace Engineering Group.

Please take a few minutes to read these terms and conditions before ordering any products from this store. These terms and conditions govern the use of this store and the purchase of any products from it.

Acknowledgement and acceptance of terms and conditions:

By accessing, browsing or using this store, you agree to these conditions of use and disclaimers as amended from time to time and acknowledge that you have read and understood these conditions. By purchasing a product from this store, you agree to be bound by these conditions.

Ordering goods:

Any order placed by you in the manner described is an offer by you to purchase a particular product or service for the price (including delivery and other charges) specified in this store at the time you place your order. Mace Engineering Group reserves the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this store, or an error in your order.

Prices of products and services and delivery and other charges displayed in this store are current at the time of issue, but may change at any time and are subject to availability. The availability of products and services may change from time to time.

It is the buyer's responsibility to find out if the product/part/service they are ordering is suitable for their vehicle/application. Mace Engineering Group holds no responsibility if customers order the wrong product/part/service and will not offer refunds/store credits.

Re-stocking Fee & Refunds:

If a purchased item is returned due to buyer's remorse or misorder, 10-15% re-stocking fee will be applicable at our discretion, depending on the item.

Paypal has changed its refund policy and will no longer refund the fees deducted for the original transaction, therefore, Mace Engineering Group will deduct the 2% fee while making a partial or full refund other than the restocking fee, if applicable.

The postage cost is non-refundable.

If you have opened or test fitted the item we cannot offer any refunds/store credits.

Links to other websites:

Where this site contains links to websites maintained by other companies and organizations, Mace Engineering Group does not make any representation as to the accuracy of the information contained on those websites and will not accept any responsibility for the accuracy, ownership or any other aspect of the information contained on those websites.

Delivery:

All Mace Engineering Group products are sent via Australia Post. Delivery times vary from 3-10 working days for regular post depending on your delivery address. Please contact us if you want your order to be sent via Express post, your product will be delivered within two business days in any capital city and three days outside any capital city. Once your item has been lodged at the post office Mace Engineering Group takes no responsibility in a delay of postage.

Returns Policy:

At Mace Engineering Group, we take great care in packaging of your products appropriately to ensure that they arrive in perfect condition. If for any reason your product is damaged during shipment, please contact us immediately to arrange for the return of your product(s) within 14 days. We will then provide you with a replacement product as soon as possible.

If you receive a product with manufacturing defect, it must be returned within 14 days. After appropriate testing, if it is found that the defect is due to misuse, willful damage, unauthorized repair or tampering with the product by the customer, return will not be accepted by Mace Engineering Group. Strictly no returns/refunds will be given due to buyer's change of mind or remorse. This is in compliance to the ACCC warranties and refunds.

Product Warranty:

Mace Engineering Group products are covered by a 1 year warranty, unless otherwise specified in the ad or written agreement from Mace Engineering Group.

Terms of Warranty:

Customer must return the defective item(s) first, with a full description of the problem. Appropriate tests will be conducted to determine the authenticity of the defects and claims. Once, Mace Engineering Group is satisfied, identical items(s) will be sent out to the customer.

Please ensure proper packaging of the product to prevent any damage while in transit, as goods are at owner's risk.

The warranty does not cover any defect caused by an accident, misuse, abuse, improper installation or operation, lack of reasonable care or attempted repair by the customer or unauthorized person.

Warranty only covers the purchased product involved in the warranty claim.

Customer must have at least 1 proof of purchase whether it is an invoice, confirmation of payment email or payment related receipt (paypal, bank statement, credit card statement etc...)

Subject to the Returns Policy set out in these Terms and Conditions and to the extent permitted by the Trade Practices Act and relevant state legislation, the sole obligation of the seller under this agreement is to use its best endeavors to provide the products or to repair the products or repair or replace (at Mace Engineering Group’s discretion) any part of a product which is found to be defective during the period of warranty and in no event shall Mace Engineering Group be liable for any other claims or damages including, but not limited to, claims for faulty design, negligent or misleading advice, damages arising from loss or use of the products, and any indirect, special or consequential damages or injury to any person, corporation or other entity.

Mace Engineering Group is not liable for default or failure in performance of its obligations pursuant to these Terms and Conditions resulting directly or indirectly from acts of God, civil or military authority, acts of public enemy, war, accidents, fires, explosions, earthquakes, floods, the elements, strikes, labour disputes, shortage of suitable parts, components, materials including ink, chemicals and paper, labour or transportation or any other cause beyond the reasonable control of Mace Engineering Group.

The buyer acknowledges that Mace Engineering Group does not make under these Terms and Conditions or outside of them any representations or warranties regarding the products or any matter which is or might be relevant to the buyer buying or selling the products other than the representations or warranties expressed in this agreement.

Coupons:

1. Each coupon is identified by a Coupon Code and has different requirements and rewards. Please check your coupon and be mindful that all the requirements stated on it must be met to receive the discount.

2. Coupon values are as specified on it.

3. Coupons are intended for single use only.

4. Coupons are redeemable only on the Mace Engineering Group website.

5. In the case of a multiple-item order, the value of the coupon is allocated to each item based on the proportion of the item's value to the total value of all items, excluding shipping, taxes and other charges.

6. A coupon can be used to pay for shipping, only if your coupon states that it waives shipping fees.

7. Each coupon is valid for a limited time only and expires on the date specified in the offer.

8. Coupons are not for resale and are not redeemable for cash.

9. Coupons cannot be replaced if lost, stolen or deleted.

10. A coupon cannot be applied to orders already placed with Mace Engineering Group.

11. Mace Engineering Group reserves the right to discontinue a coupon at any time.

Disclaimer:

The information contained in this store is provided by Mace Engineering Group in good faith on an "as is" basis. This information is believed to be accurate and current at the time it was placed in this store.